1. WHAT INFORMATION DO WE COLLECT, AND HOW?
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Non-personal identification information or Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- "Google Analytics Tracking" technology, which anonymous data is collected and saved for marketing and optimisation purposes.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your gender, name, billing address, shipping address, email address, phone number and payment information (including PayPal account name). We refer to this information as “Personal identification information or Order Information.” More analytically:
Personal identification information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, delivery address and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Cookies: We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.
We use the following five categories of cookies on our Website:
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at AboutCookies.org.
You can withdraw your consent to these cookies at any time through the following options:
• Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on;
• other third party cookies relating to behavioural advertising, please go to YourOnlineChoices;
• any other type of cookies, you can clean the cookies through your browser settings.
Please note that refusing cookies does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.
2. HOW DO WE USE YOUR PERSONAL INFORMATION?
To provide you services and the Website, including to allow you to order and receive products using our Website, administer your account and to optimise your experience we need to use the information that we collect in a number of different ways.
We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we and our partner boutiques will use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below), to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt out instructions in the promotional emails we send you.
We also carry out research, analysis, and surveys on your use of our Website, and views. We keep tracking of your spend on our Website to see if you can benefit from our exclusive loyalty programs. Finally we use your information to confirm your identity and perform credit checks or anti-fraud checks, in order to ensure your, and our, financial security.
Please note that we do not sell your information without your consent (whether your name, address, emails address, financial information, or otherwise) to any third party.
Please scroll down to find out the detailed purposes for which we collect your information, what specific information is collected and the legal basis for which we purpose that data.
3. HOW WE PROTECT YOUR INFORMATION
Keeping you and your personal information secure is very important to us. We take a number of reasonable steps to try to protect the personal information that you provide, including:
4. SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. For example, we use Google Analytics to help us understand how our customers use the Site and Trusted Shops to collect reviews from our customers.
Google Analytics Tracking technology anonymously collects data and saves them for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not linked to any personal data. The collection and storage of data may be refused at any time, with effect from the future, by clicking on the following link: Click here to disable Google Analytics Tracking
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Legal notice: By ordering from this site you provide us with a valid consent to transmit your e-mail address to Trusted Shops.
5. THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Legal notice: When clicking the Facebook buttons, data are sent to Facebook.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
You can opt out of targeted advertising by:
7. WHAT ARE MY PRIVACY RIGHTS?
If you are a European resident, you have the right to access the personal information we hold about you and ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident please note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests as listed above. In such cases, please note that your information might be transferred outside of Europe, including Canada and the United States.
8. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
10. YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
by e-mail at firstname.lastname@example.org or by writing to the Data Protection Officer, at : Anfield Business Centre, 58 Breckfield Road South, Liverpool, L6 5DR, United Kingdom
This is without prejudice to your right to launch a claim with the Information Commissioner’s Office (https://ico.org.uk/) or the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.
12. UPDATES TO THIS POLICY
This document was last updated on 25th May 2018
1. Product Review Request
2. Store Reviews
3. How we use this information
4. Right of withdrawal
4.1 You can request your product review be removed or your store review be withdrawn at a later date by contacting our Customer Services at: email@example.com
4.2 You can request the removal of another party’s product review if you feel it breaches any part of 2.2 above by contacting us in writing via email at: firstname.lastname@example.org
Last update: 25th May 2018