ANSIS Online Shopping | Delivery and Returns

DELIVERY

  • We mainly deliver to the United Kingdom (UK) mainland. Unfortunately we are unable to deliver to the Scottish Islands, the Isle of Man or the Channel Islands. 

  • Deliveries will be made within 3-5 working days after your order has been placed. Once your order has been processed then we will ship your parcel. We’ll email you tracking information once your order is on its way. 

  • We use Hermes, Royal Mail and Parcelforce as our carriers. 

  • UK working days are Monday - Friday, excluding public and bank holidays. 

 

1.Fast & Free UK Delivery

For all UK orders a reference/tracking number will be provided to you when your order has been dispatched. Our courier will deliver your parcel between the hours of 8am and 8pm, Monday - Saturday. A signature will be required on receipt. 

If you are not around to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave you a card telling you how to re-arrange delivery.

 

2.UK Next Working Day Delivery

Orders placed before 12:30pm Monday to Thursday will be delivered by 12 noon on the next working day. Orders placed after this time will be delivered on the second working day after you place your order. Working days are Monday to Friday (excluding bank holidays). Orders placed anytime on Friday, Saturday or Sunday will be delivered by 12 noon on Tuesday. 

We use Parcelforce for our next day delivery courier service. They will contact you by email to provide a tracking code once it becomes available, and email you a one hour delivery timeslot once your order is out for delivery. If you have provided a valid UK mobile number with your order, Parcelforce will also text your delivery timeslot to you. They will attempt to deliver between 7:30am and 7:30pm. You will need to provide a signature for the delivery.

UK Next Working Day Delivery is charged at £14.99 per order, regardless of the size or weight of the order

 

3.Orders & Delivery outside the United Kingdom (UK)

Unfortunately, we do not sell to countries outside the UK.

Last update: 18th June 2019


RETURNS POLICY

Return of an Item: We make every effort to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days from the date of order. We are unable to process any exchange requests.

 

1.Return by post:

We will issue a refund on receipt of the item in its original condition.

Please note:
- the item is your responsibility until it reaches us.
- the cost of returning the item to us is your responsibility.
- unless sent by Special Delivery the parcel may take up to 7 working days to reach us.

Please complete the table on the delivery note and send it with the parcel to:
 

ANSIS Online Shopping/Online Returns, 

Anfield Business Centre, 

58 Breckfield Road South, 

Liverpool, 

L6 5DR

 

2.Return via CollectPlus:

We will issue a refund on receipt of the item in its original condition.

Please note:
- the item is your responsibility until it reaches us.
- the cost of returning the item to us is your responsibility.

Return now by CollectPlus

 

3.Return via myHermes ParcelShop

This is a really convenient way to return your items as the myHermes ParcelShops are open early in the morning and late at night. You can find your nearest one at new.myhermes.co.uk. You'll need to use the myHermes ParcelShop address label on your advice note.

 

Return Receipts: However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.

 

Faulty Items: If the item received is faulty on receipt, please contact Online Customer Services quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise how to proceed with the return.

 

Nothing in this policy affects the consumer’s statutory rights.

Last update: 18th June 2019


Please Read Carefully

Your right to cancel  

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. 

Please quote your order number on all correspondence.

 

Your right to a refund  

You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between ANSIS Online Shopping and you requires that you return the goods to ANSIS Online Shopping on cancellation. This does not affect your statutory rights.

Last update: 18th June 2019