ANSIS Online Shopping | Delivery and Returns

SHIPPING TERMS

We mainly deliver to the United Kingdom (UK) mainland. Unfortunately we are unable to deliver to the Scottish Islands, the Isle of Man or the Channel Islands. 

UK working days are Monday - Friday, excluding public and bank holidays. Once your order has been processed then we will ship your parcel. We use Royal Mail and Parcelforce as our carriers.

 

Fast & Free UK Delivery

All UK orders will be sent by Royal Mail Signed For 1st Class and a reference/tracking number will be provided to you when your order has been dispatched. Our courier will deliver your parcel between the hours of 9am and 5pm, Monday - Saturday.

A signature will be required on receipt. 

If you are not around to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave you a card telling you how to re-arrange delivery.

 

UK Next Working Day Delivery

Orders placed before 12:30pm Monday to Thursday will be delivered by 12 noon on the next working day. Orders placed after this time will be delivered on the second working day after you place your order. Working days are Monday to Friday (excluding bank holidays). Orders placed anytime on Friday, Saturday or Sunday will be delivered by 12 noon on Tuesday. 

We use Parcelforce for our next day delivery courier service. They will contact you by email to provide a tracking code once it becomes available, and email you a one hour delivery timeslot once your order is out for delivery. If you have provided a valid UK mobile number with your order, Parcelforce will also text your delivery timeslot to you. They will attempt to deliver between 7:30am and 7:30pm. You will need to provide a signature for the delivery.

UK Next Working Day Delivery is charged at £14.99 per order, regardless of the size or weight of the order

 

Orders & Delivery outside the United Kingdom (UK)

Unfortunately, we do not sell to countries outside the UK.

Last update: 10th July 2018


RETURNS POLICY

Return of an Item

We make every effort to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase.

However, if you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days from the date of order. 

We are unable to process any exchange requests.

Return by post:

We will issue a refund on receipt of the item in its original condition.

Please note:
- the item is your responsibility until it reaches us.
- the cost of returning the item to us is your responsibility.
- unless sent by Special Delivery the parcel may take up to 7 working days to reach us.

Please complete the table on the delivery note and send it with the parcel to:
 

ANSIS On-line Shopping

Online Returns

Anfield Business Centre, 58 Breckfield Road South, Liverpool, L6 5DR
 
 

Return items to us using CollectPlus:

We will issue a refund on receipt of the item in its original condition.

Please note:
- the item is your responsibility until it reaches us.
- the cost of returning the item to us is your responsibility.

Return now by CollectPlus

Faulty Items

If the item received is faulty on receipt, please contact Online Customer Services quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise how to proceed with the return.

 

Online Customer Services: 

Mon - Fri 9am to 5pm and Sun 11am - 1:00pm

Email: sales@ansisworld.co.uk
 

Nothing in this policy affects the consumer’s statutory rights.

Last update: 10th July 2018


Your right to cancel  

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund  

You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is sooner. 

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Last update: 10th July 2018